By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information to deliver, improve, and secure our platform. This includes:

a. Personal Information

When you register or interact with GoastCRM, we may collect:

• Full name

• Email address

• Phone number

• Company name

• Job title or role

• Billing and shipping address (if applicable)

b. Business and CRM Data

Since our platform is built for brokers, we may collect:

• Customer leads (names, contact details, quotes)

• Notes and conversations related to shipping

• Payment and invoicing records

• Shipment details and job history

This data is stored securely and remains your property. We only use it to provide services to you.

c. Device & Usage Information

We may also collect:

• IP address

• Browser type and version

• Device type and OS

• Pages visited

• Time spent on platform

• Referral source

This information helps us improve user experience and secure the platform from abuse.

d. Cookies & Tracking

We use cookies and similar technologies to store preferences, authenticate sessions, and analyze traffic. You may disable cookies in your browser, but certain features may stop working properly as a result.

2. How We Use Your Information

Your data is used strictly for operational, support, and improvement purposes. We do not sell or rent your personal or business data.

We use your information to:

• Create and manage your GoastCRM account

• Provide CRM tools and features (quotes, leads, payments, etc.)

• Send alerts, updates, or notifications

• Respond to customer support requests

• Improve product functionality and performance

• Prevent fraud, abuse, or unauthorized access

• Comply with legal obligations

3. Data Ownership & Control

You are the sole owner of your data. GoastCRM does not claim ownership over your customer contacts, notes, or communication records.

You may:

• View or export your data anytime from your dashboard

• Request deletion of your data by contacting our support team

• Update your personal or business details from your account settings

Upon account deletion, your data will be permanently removed from our active servers within 30 days unless otherwise required by law.

4. Data Sharing & Disclosure

We do not sell or share your data with advertisers or external marketing companies. However, we may share information with:

a. Service Providers

We may use third-party providers to help operate the platform (e.g., cloud hosting, analytics, payment processors). These providers are strictly bound by confidentiality and data protection agreements.

b. Legal Requirements

We may disclose your information if required to:

• Comply with a legal obligation

• Enforce our terms of service

• Protect the rights, safety, or property of GoastCRM, our users, or others

c. Business Transfers

In case of a merger, acquisition, or sale, user data may be part of the transferred assets. In such cases, users will be notified before changes to privacy terms.

5. Data Security

We take data security seriously. We implement technical and administrative safeguards to protect your information, including:

• Secure HTTPS encryption

• Encrypted data storage

• Multi-factor authentication (optional)

• Role-based access control

• Firewalls and malware monitoring

Despite best efforts, no system is 100% secure. Users are advised to keep their login credentials safe and report any suspicious activity immediately.

6. Email & Communication

By creating an account, you consent to receive system emails including:

• Account verification

• Transactional messages (quotes, lead follow-ups, etc.)

• Service announcements and product updates

• Customer support correspondence

You may opt out of promotional messages at any time, but system messages necessary for your account may still be sent.

7. Data Retention

We retain your account and CRM data as long as your account is active. If you cancel your account, we may keep backup copies for a limited time (up to 30 days) to prevent accidental data loss or enable recovery.

Some data may be retained longer if required for:

• Legal compliance

• Resolving disputes

• Fraud prevention

• Historical analytics (anonymized)

8. International Data Transfers

Our platform is primarily operated in the United States. If you are accessing GoastCRM from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions where our infrastructure or providers are located.

By using our services, you consent to such transfers, subject to applicable laws.

9. Children’s Privacy

GoastCRM is a business platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a user is underage, their data will be deleted immediately.

10. Your Rights

Depending on your location, you may have specific rights regarding your personal data, such as:

• The right to access your data

• The right to correct inaccurate information

• The right to request deletion

• The right to data portability

• The right to restrict or object to processing

To exercise any of these rights, contact us at support@goastcrm.com.

11. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in law, technology, or our services. Updates will be posted on this page and, where appropriate, notified via email.

Your continued use of GoastCRM after any changes indicates your acceptance of the revised policy.