Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information
When you register or use our services, we collect personal details such as your name, email address, phone number, company name, and billing information.

Business & Client Data
As a CRM, we store the data you input — including your leads, customer contacts, quotes, documents, invoices, and communications.

Usage Data
We may collect data on how you access and interact with our platform (e.g., page visits, clicks, IP address, browser type, and session duration) for analytics and security.

Cookies & Tracking Technologies
GoastCRM uses cookies to enhance your experience and remember your preferences. You can disable cookies through your browser, though this may affect site functionality.

2. How We Use Your Information

We use your data to:

• Provide and maintain the CRM services

• Manage your account and user experience

• Process payments and billing

• Improve our features, tools, and UI based on usage

• Respond to support inquiries and resolve issues

• Send account updates, service alerts, or marketing communications (you can opt out anytime)

We never sell your data.

3. Data Storage & Security

Your data is stored securely in encrypted databases on trusted cloud infrastructure providers. We follow industry-standard security practices to protect your information from unauthorized access, loss, or misuse.

User access is role-based, and we require strong passwords and session security to reduce risk.

4. Data Sharing & Third Parties

We only share data with trusted third parties when necessary to provide our services, including:

• Payment Processing: (e.g., Authorize.net)

• Email Delivery: (e.g., SendGrid)

• Automation & Integrations: (e.g., Central Dispatch API)

• Analytics Providers: (e.g., Google Analytics)

These services are bound by confidentiality and data protection obligations.

5. Data Retention

We retain user data as long as your account is active or as needed to provide the service. Upon account cancellation, your data may be archived or deleted after a grace period unless legally required to retain it.

You may request account deletion at any time.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data

• Update or correct your information

• Request deletion of your account and data

• Object to processing or restrict how we use your information

7. Children’s Privacy

GoastCRM is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us and we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of our platform constitutes acceptance of those changes.